FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $49

Contact Us

Thank you for choosing TMA. We're here to provide you with exceptional customer service and support. Whether you have questions about specific Amazon orders or general inquiries, we're ready to assist you. Please find below the various ways you can reach us:

Amazon Order Support

If you require assistance with Amazon orders for specific TMA Vacuum Cleaner models, please use the following email addresses based on the series you have purchased:

T120 & T121 Series: support@tmavacuum.com
T150 & T151 Series: usa@tmavacuum.com
T210 & T220 Series: service@tmavacuum.com

General Support

For general inquiries, questions about products, or any other matters, please feel free to reach out to us at support@tmavacuum.com, or using the Contact Form below. We are dedicated to providing you with a prompt response and resolving your concerns within 24 hours.

Get In Touch!

We'd love to hear from you - please use the form to send us your message or ideas.

support@tmavacuum.com

301 S Doubleday Ave
Ontario, CA 91761
United States

Working Hours:
MON to FRI: 9:00AM - 5:00PM

Please read these Terms and Conditions ("Terms") carefully before using the checkout services of TMA Vacuum Cleaner Store ("us", "we", or "our").

1. Agreement to Terms

By proceeding with the checkout process on our website, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, please do not proceed with the checkout process.

2. Product Availability

Product availability is subject to change without notice. We strive to keep our inventory updated, but there might be instances where a selected product is out of stock. In such cases, we will promptly notify you and offer alternatives or a refund.

3. Pricing and Payment

All prices are listed in the currency displayed on our website. Prices are subject to change without notice, and any discrepancies or errors in pricing will be addressed before finalizing your order. Payment must be made in full at the time of checkout, and we accept the payment methods displayed on our website.

4. Shipping and Delivery

We aim to process and ship orders in a timely manner. Shipping and delivery times are estimates and might vary due to factors beyond our control. You will receive a confirmation email with tracking information once your order has been shipped.

5. Returns and Refunds

Please review our separate "Returns & Refunds" policy, which outlines the conditions and process for returning products and requesting refunds. This policy is available on our website and is an integral part of these Terms.

6. Warranty

Products purchased from our store may come with manufacturer warranties. Please review the warranty information provided with your product and contact us if you have any questions or concerns.

7. Privacy

Your privacy is important to us. By using our checkout services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Limitation of Liability

To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our checkout services, products, or website.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. The most current version of these Terms will be posted on our website. By continuing to use our checkout services after any changes, you agree to be bound by the revised Terms.

By proceeding with the checkout process, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.